One desk where employees ask HR for what they need - a salary certificate, an ID card, equipment, an address change or anything else - and where every request is routed to the right people, approved step by step, handled within a due date and kept on record.
Key Features
- Request types set up by HR — Five ready types (salary certificate, ID card, equipment, address change, general request), each with its own instructions, due date, approval route and HR officers in charge.
- Routing and multi-step approval — Steps per type: the employee's manager, the department manager, the HR officers of the type or named users. Steps open one after the other; nobody approves his own request.
- Due dates and overdue alerts — Each type has an SLA in days, counted in working days of the employee's schedule. A daily job gives overdue requests an activity and a note in the chatter.
- Activities and e-mails — Approvers get an activity when it is their turn, HR gets one to process the approved request, and the employee receives an e-mail when the request is approved, refused or done.
- Privacy built in — Employees see their own requests, managers those of their team, approvers the ones they decide, HR officers all requests of their companies.
- Proof documents and comments — Attach files and discuss in the chatter; a type can require a proof document or a needed-by date before the request can be submitted.
- Reporting — Pivot and graph by type, department, status and month, with SLA met % and days to close.
- Request sheet PDF — Print a request with its details, the approval trail and the outcome.
Benefits
- No more requests lost in e-mails or chats: one place, one number, one status
- Managers and HR see at once what waits for them
- HR measures its service level per type of request
- Works out of the box: types, routes and settings come ready
Ideal For
- HR teams answering certificate, document and equipment requests every week
- Companies that want manager approval before HR acts
- Groups with several companies that keep each company's requests apart
Technical Highlights
- Depends on the Employees app only; Odoo Community and Enterprise
- Backend self-service for internal users, like Odoo's own Time Off and Expenses
- Own access groups, record rules and multi-company rules
- Standard chatter, activities, mail templates, scheduled action and QWeb report
- No external Python package; fully translatable
Supported Odoo Versions
- Odoo 19
- Odoo 20
