Let an AI assistant answer the visitors of your Odoo live chat with your own API key or your own model server, from your own knowledge base and product catalogue, and hand the conversation over to a human operator whenever it should.
Key Features
- New "AI Assistant" step for chatbot scripts — Add the step to any Odoo chatbot; every visitor message is answered until hand-over.
- Your key, your endpoint, your model — OpenAI, Mistral AI, OpenRouter, Groq or any OpenAI-compatible server, including local Ollama and LM Studio models.
- Knowledge base and products — Answers come from your own entries and from your saleable products, picked per question.
- Hand-over to a human — On request, when the model is unsure, on limits or on errors the script moves on, for example to Odoo's "Forward to Operator" step.
- Per channel instructions — Each chatbot step adds its own instructions; channel rules decide where it runs.
- Token budget, reply limit and costs — Daily token budget, replies per conversation, cost per million tokens.
- Usage log and reporting — Every answer is logged with tokens, cost, duration and outcome; list, pivot and graph.
- Safe API key — The key stays on the server, is readable by administrators only and never reaches a browser or a log.
Benefits
- Visitors get an answer at any hour, operators get the conversations that need them
- Keep control of the model, the data you send and the cost
- Works on Odoo Community: no Enterprise subscription needed
- Test the connection and try answers before going live
Ideal For
- Web shops and service companies running Odoo live chat
- Companies that want to use their own AI account or a local model
- Support teams that want the bot to stop and call a person in time
Technical Highlights
- Built on Odoo's own chatbot scripts, channel rules and operator forwarding
- OpenAI-compatible Chat Completions API with timeout and clear error messages
- Depends on Live Chat and Products only; Community and Enterprise
- Access rights for live chat administrators and operators, multi-company rules
Supported Odoo Versions
- Odoo 19
- Odoo 20
