Run a mobile phone repair counter on top of Odoo's own Repairs app. Register the customer's phone with a checked IMEI, take it in with photos, accessories and a condition checklist, add faults from your catalogue to fill parts and labour, let the customer approve the quote online, follow every job on a status board and keep the customer informed by e-mail at each step.
Key Features
- Phone register with IMEI check — Owner, brand, model, IMEI and second IMEI with check-digit validation, serial number, colour, storage, repair history and repair warranty end. The same IMEI cannot be registered twice.
- Intake that protects the shop and the customer — Condition checklist, intake photos, accessories received and a screen-lock choice: passcodes and unlock patterns are never asked for or stored.
- Fault catalogue with parts and labour — Standard labour price per fault and the parts it needs; adding a fault to a job fills the parts and the labour in one step.
- Quote approval online or at the counter — Send the quote by e-mail; the customer approves or declines on the portal, or staff record the answer with channel and remark. Jobs cannot start before approval unless a manager allows it.
- Status board and technician assignment — Kanban from Received to Collected, Take Job for technicians, overdue and warranty filters.
- Automatic repair warranty — A phone that comes back within the warranty period (any fault or the same fault) is repaired under warranty, with the earlier job and the reason recorded.
- Customer e-mails and portal tracking — Received, quote, repair started, ready for pick-up and collected e-mails; a portal page with the progress, the quote and the pick-up slip.
- Job card and pick-up slip — Printable job card with barcode, checklist, faults, estimate, terms and signatures, and a small pick-up slip for the customer.
Benefits
- One repair document: the standard Odoo repair order with its parts, stock and quotation
- Customers approve before you spend parts and time
- No passcode ever sits in your database
- Warranty comebacks are recognised by IMEI, not by memory
- Works right after installation with ready-made checks, accessories and brands
Ideal For
- Mobile phone and tablet repair shops
- Phone retailers with a service counter
- Service centres handling walk-in phone repairs
Technical Highlights
- Extends repair.order; depends on Repairs and Customer Portal (Community)
- Community and Enterprise, no Enterprise module needed
- Technician and Manager roles, multi-company record rules, settings per company
- E-mail templates editable in Odoo; e-mails go through the database's own mail server
- Fully translatable; covered by automated tests
Supported Odoo Versions
- Odoo 19
- Odoo 20
